salesforce case assignment rules

1 article

Why Does a Salesforce Case Owner Change? REST and Email-to-Case

Why does a Salesforce case owner change? A 2026 explainer on the REST Sforce-Auto-Assign default, Email-to-Case routing owners, rule order and a 32-cell Winter '27 sandbox test matrix.

October 31, 2026• 30 min read
salesforce case owner changesalesforce case assignment rulessforce-auto-assign