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Terms of Service

Last Updated: April 30, 2026

These Terms of Service (the "Terms" or "Agreement") govern your access to and use of the software, websites, and services made available by Cirra AI, Inc., a Delaware corporation with offices at 2261 Market Street STE 10421, San Francisco, CA 94114 ("Cirra AI," "we," "us," or "our"). By accessing or using the Services, you ("Customer," "you," or "your") agree to be bound by this Agreement. If you are entering into this Agreement on behalf of an organization, you represent that you have authority to bind that organization, in which case "you" means that organization.

If you have entered into a separately signed master agreement with Cirra AI (a Master Services Agreement, enterprise subscription agreement, or similar negotiated contract) covering the Services, that agreement controls and supersedes these Terms with respect to the Services covered by that agreement.

1. Definitions

"Services" means the cloud-based software-as-a-service products made available by Cirra AI, including the Cirra AI MCP Server for Salesforce administration, the Cirra AI skills library, related APIs, websites (including cirra.ai), documentation, and any associated tools or developer services.

"Subscription Plan" means the plan (free, paid, or trial) you select for access to the Services, including the features, usage limits, and fees associated with that plan.

"Customer Data" means any data, content, or information that you or your Authorized Users submit to, upload to, or have processed through the Services.

"Authorized Users" means employees, contractors, or agents of Customer who are authorized by Customer to access and use the Services and who each access the Services through their own account credentials.

"AI Providers" means third-party providers of foundation models or AI tools (such as Anthropic, OpenAI, and similar providers) whose models are used in connection with the Services or whose AI clients (such as Claude, ChatGPT, or Cursor) connect to the Services.

"Order" means any ordering document or online checkout (including a self-serve subscription page) that specifies your Subscription Plan and is incorporated into this Agreement by reference.

2. Access to the Services

2.1 License Grant

Subject to your compliance with this Agreement and payment of applicable fees, Cirra AI grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Services during the Subscription Term solely for your internal business purposes.

2.2 Subscription Plan

Access to the Services is provided under a Subscription Plan. Features, usage limits, and fees are determined by your selected Subscription Plan and any applicable Order. You agree to pay the fees associated with your Subscription Plan.

2.3 Authorized Users

You are responsible for ensuring that only Authorized Users access the Services and that they comply with this Agreement. Each Authorized User must use their own account credentials. You must not share credentials, allow third parties to use your account, or resell or lease access to your account.

2.4 Free, Trial, and Beta Services

Cirra AI may make portions of the Services available on a free, trial, or beta basis. Such offerings are provided "as is" and may be modified, suspended, or discontinued at any time. Sections 8 (Warranty Disclaimer) and 9 (Limitation of Liability) apply with full force to free, trial, and beta Services.

3. Customer Obligations

3.1 Compliance with Laws

You are responsible for complying with all applicable laws and regulations in your use of the Services, including data protection, export control, and anti-corruption laws.

3.2 Customer Data

You retain all rights, title, and interest in and to Customer Data. You are responsible for the accuracy, quality, legality, and lawful basis of Customer Data and for the means by which you acquired it. You represent and warrant that you have all rights necessary to provide Customer Data to the Services.

3.3 Acceptable Use

You agree not to:

4. Payment and Fees

4.1 Fees

You agree to pay all fees associated with your Subscription Plan as described in the applicable Order or checkout. Fees are non-refundable except as expressly stated in this Agreement.

4.2 Payment Terms

Unless otherwise stated in your Order, fees for online subscriptions are charged in advance to the payment method you provide and are due upon invoice for invoiced subscriptions. Late payments may accrue interest at 1.5% per month, or the highest rate permitted by law, whichever is lower.

4.3 Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes assessed on your use of the Services, other than taxes based on Cirra AI's net income.

5. Term and Termination

5.1 Subscription Term

This Agreement begins when you first access the Services or accept these Terms and continues until terminated as described below. Your Subscription Term is the period stated in your Subscription Plan or Order, and renews automatically unless cancelled in accordance with the Plan or Order.

5.2 Termination by Customer

You may terminate this Agreement at any time by cancelling your subscription through the Services or by sending written notice to Cirra AI. Termination takes effect at the end of the then-current billing period unless otherwise specified in your Order. Fees already paid are non-refundable except as required by law.

5.3 Termination by Cirra AI

Cirra AI may suspend or terminate your access to the Services: (a) for material breach of this Agreement, with at least ten (10) days' notice and an opportunity to cure (or immediately for breaches of Section 3.3); (b) for non-payment of undisputed fees more than thirty (30) days overdue, with ten (10) days' notice; (c) if your use poses a security risk or threatens harm to Cirra AI, the Services, or other customers; or (d) for convenience upon thirty (30) days' written notice, in which case Cirra AI will refund the unused, pre-paid portion of your subscription on a pro-rata basis.

5.4 Effect of Termination

Upon termination, your right to access the Services ceases. For thirty (30) days following termination, Cirra AI will make Customer Data available for export through documented mechanisms or, on written request, will return or delete it as described in our Data Processing Addendum. After such period, Customer Data may be deleted in the ordinary course, subject to retention required by law or contained in routine backup media.

6. Confidentiality

6.1 Confidential Information

"Confidential Information" means non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Customer Data is your Confidential Information; the Services and non-public technical information about them are Cirra AI's Confidential Information.

6.2 Obligations

Each party will protect the other's Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar nature, and in no event less than reasonable care. Confidential Information may be used solely to perform under this Agreement and disclosed only to personnel and contractors with a need to know who are bound by confidentiality obligations no less protective than those herein.

6.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes public through no fault of the recipient; (b) was known to recipient without restriction prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the recipient gives prompt notice where legally permitted.

7. Content, AI, and Data

7.1 Customer Content; Inputs and Outputs

You may submit prompts, files, queries, and other inputs to the Services ("Inputs") and receive outputs generated by or through the Services ("Outputs"). Inputs and Outputs together are "Customer Content." As between the parties and to the extent permitted by applicable law, you retain all ownership rights in Inputs, and you own the Outputs generated for you. To the extent any rights in Outputs would otherwise vest in Cirra AI, Cirra AI hereby assigns them to you. Outputs may be similar or identical to outputs generated for other customers, and Cirra AI makes no representation that Outputs are unique.

7.2 Use of Customer Content

Cirra AI will use Customer Content only as necessary to provide, secure, and support the Services, to comply with applicable law, and to enforce this Agreement. Cirra AI will not use Customer Content to train, fine-tune, or improve any general-purpose, foundation, or shared machine-learning model, and will not authorize its sub-processors or AI Providers to do so for Customer Content submitted via API. Cirra AI may use technical information that does not include Customer Content (such as usage telemetry, error logs, and aggregated, de-identified data) to operate, secure, monitor, and improve the Services.

7.3 AI Outputs

The Services incorporate AI components that operate probabilistically and may produce outputs that are inaccurate, incomplete, biased, outdated, or otherwise inappropriate. Outputs do not constitute legal, financial, security, or other professional advice. You are responsible for reviewing Outputs before relying on them, applying them to production systems, or using them to make decisions, and for configuring approval workflows where available. Cirra AI is not responsible for outcomes resulting from your decision to apply Outputs without review.

7.4 AI Providers

AI Providers are third parties whose models or clients interoperate with the Services. AI Providers' own terms of service and privacy policies govern your direct relationship with them, including when you use an AI client (such as Claude, ChatGPT, or Cursor) to interact with the Services. Cirra AI is not responsible for AI Providers' services, availability, or actions.

7.5 Data Processing

Cirra AI's processing of personal data on your behalf is governed by our Data Processing Addendum, available at /legal/dpa/, which is incorporated into this Agreement by reference. Our Privacy Policy, available at /legal/privacy-policy/, describes our handling of personal information generally.

8. Warranties and Disclaimers

8.1 Mutual Authority

Each party represents that it has the authority to enter into and perform this Agreement and that doing so does not violate any other agreement by which it is bound.

8.2 Service Availability

Cirra AI will use commercially reasonable efforts to make the Services available with minimal disruption. Cirra AI does not warrant that the Services will be uninterrupted or error-free.

8.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICES AND ANY OUTPUTS ARE PROVIDED "AS IS" AND CIRRA AI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. CIRRA AI DOES NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR YOUR USE CASE.

9. Limitation of Liability

9.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, OR LOSS OF DATA, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Liability Cap

EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) ONE THOUSAND U.S. DOLLARS ($1,000) OR (B) THE TOTAL AMOUNT PAID BY CUSTOMER TO CIRRA AI UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.3 Excluded Claims

The limitations in this Section 9 do not apply to: (a) Customer's payment obligations; (b) Customer's indemnification obligations under Section 10; (c) either party's gross negligence, willful misconduct, or fraud; or (d) Customer's violation of Cirra AI's intellectual property rights or Section 3.3 (Acceptable Use).

10. Indemnification

You will defend, indemnify, and hold harmless Cirra AI and its officers, directors, employees, and agents from and against any third-party claim, and pay damages and costs (including reasonable attorneys' fees) finally awarded or agreed in settlement, arising from or relating to: (a) your or your Authorized Users' use of the Services in violation of this Agreement or applicable law; (b) Customer Data, including any claim that Customer Data infringes or misappropriates a third party's rights or violates any law; or (c) your breach of Section 3.3 (Acceptable Use). Cirra AI will give you prompt written notice of the claim, reasonable cooperation, and (at your request and expense) sole control of defense and settlement, provided you do not settle in a way that imposes a non-financial obligation on Cirra AI without Cirra AI's consent.

11. Intellectual Property

Cirra AI retains all right, title, and interest in and to the Services, including all underlying software, models, methodologies, and documentation, and all intellectual property rights therein. The Services are protected by copyright, trademark, trade secret, and other laws. No rights are granted to you except those expressly stated in this Agreement. "Cirra AI" and the Cirra AI logo are trademarks of Cirra AI; "Salesforce" and related marks are trademarks of Salesforce, Inc. If you provide Cirra AI with feedback or suggestions about the Services, you grant Cirra AI a perpetual, irrevocable, royalty-free, worldwide license to use such feedback for any purpose without obligation to you.

12. Updates and Changes

12.1 Service Updates

Cirra AI may update the Services from time to time, including by adding, modifying, or removing features. Cirra AI will use commercially reasonable efforts not to materially diminish the overall functionality of the Services during a paid Subscription Term.

12.2 Changes to These Terms

Cirra AI may modify this Agreement from time to time. We will provide notice of material changes by email to the address associated with your account or through the Services at least thirty (30) days before the changes take effect. Non-material changes (such as clarifications, formatting, or minor additions) may take effect upon posting. If you do not agree to the changes, you may terminate this Agreement before the changes take effect; your continued use of the Services after the effective date constitutes acceptance of the revised Agreement.

13. General Provisions

13.1 Relationship of Parties

The parties are independent contractors. This Agreement does not create an employment, partnership, joint venture, or agency relationship.

13.2 Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of California, without regard to conflict of laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or relating to this Agreement will be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, and the parties consent to personal jurisdiction in those courts. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information. The prevailing party in any action to enforce this Agreement is entitled to its reasonable attorneys' fees and costs.

13.3 Export Controls

You will comply with all applicable U.S. and other export control and sanctions laws. You will not access or use the Services from, or export, re-export, or transfer the Services to, any country or person that is subject to comprehensive U.S. sanctions or that is on the U.S. Commerce Department's Entity List or the OFAC SDN List.

13.4 Force Majeure

Other than for payment obligations, neither party is liable for delay or non-performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, government actions, labor disturbances, internet or utility outages, or failures of third-party hosting or telecommunications providers.

13.5 Assignment

You may not assign this Agreement without Cirra AI's prior written consent. Cirra AI may assign this Agreement, on notice, to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any purported assignment in violation of this Section is void.

13.6 Notices

Notices to Cirra AI must be sent to [email protected] or to 2261 Market Street STE 10421, San Francisco, CA 94114. Notices to Customer may be sent to the email address associated with your account. Service emails about operational matters or changes to the Services may be sent without your ability to opt out, as they provide information critical for operation of the Services.

13.7 Severability; Waiver

If any provision of this Agreement is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be reformed to the minimum extent necessary to render it enforceable. Failure to enforce any right is not a waiver of that right.

13.8 Entire Agreement

This Agreement, together with any Order, the Data Processing Addendum, and the Privacy Policy referenced herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements or understandings, whether written or oral, including any prior version of the Cirra AI Terms of Service. If you have a separately signed master agreement with Cirra AI covering the Services, that master agreement controls and supersedes this Agreement for the Services covered by that agreement.

13.9 Survival

Sections 1 (Definitions), 3.2, 3.3 (to the extent of accrued breaches), 4 (for amounts accrued), 5.4, 6 (Confidentiality, as provided), 7 (with respect to existing rights and obligations), 8.3, 9, 10, 11, and 13 survive termination or expiration of this Agreement.

Questions about these Terms? Contact us at [email protected].